Terms, policies, privacy and subscription rules.

ZNTRA TERMS OF SERVICE

Part 1 – Introduction, Eligibility, Accounts, User Content, Intellectual Property, and Generated Content

Last Updated: Jun 9, 2026

Welcome to ZNTRA.

These Terms of Service ("Terms") govern your access to and use of the ZNTRA website, applications, products, services, tools, features, content, and technologies (collectively, the "Service").

By accessing or using the Service, creating an account, purchasing a subscription, uploading content, or otherwise interacting with ZNTRA, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

Throughout these Terms, "ZNTRA", "we", "us", and "our" refer to ZNTRA and its operators. "You" and "User" refer to any person or entity accessing or using the Service.

These Terms apply to all current and future features, products, tools, modules, integrations, APIs, beta services, premium services, subscription plans, and functionality offered by ZNTRA.

1. ELIGIBILITY

You must be at least thirteen (13) years old to use the Service.

If you are under the age of eighteen (18), you represent and warrant that you have obtained permission from a parent, guardian, or other legally authorized representative to use the Service.

By using the Service, you represent and warrant that:

• You are legally capable of entering into a binding agreement.
• You are not prohibited from using the Service under any applicable law.
• You are not subject to any applicable sanctions, export restrictions, or government prohibitions.
• Your use of the Service complies with all applicable laws and regulations in your jurisdiction.

ZNTRA reserves the right to restrict, suspend, or terminate access to the Service if we reasonably believe that a user does not satisfy these eligibility requirements.

2. ACCOUNT REGISTRATION

Certain features of the Service may require registration and account creation.

When creating an account, you agree to provide accurate, complete, and current information.

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Restricting access to your account.
• All activities conducted through your account.
• Updating your account information when necessary.

You must not:

• Create accounts using false information.
• Impersonate any individual or entity.
• Share your account with others.
• Sell, transfer, rent, lease, or otherwise provide access to your account to another person.
• Circumvent account restrictions imposed by ZNTRA.

You are responsible for all activity that occurs under your account, whether authorized by you or not.

If you believe your account has been compromised, you must notify ZNTRA immediately.

3. ACCOUNT SECURITY

ZNTRA may implement authentication measures, account verification procedures, fraud detection systems, security monitoring, and other safeguards designed to protect the Service and its users.

You agree to cooperate with reasonable security measures requested by ZNTRA.

ZNTRA reserves the right to temporarily restrict access to an account while investigating suspected fraud, abuse, unauthorized activity, security incidents, payment disputes, or violations of these Terms.

4. USER CONTENT

The Service may allow you to upload, submit, store, transmit, process, generate, analyze, or otherwise provide content, including but not limited to:

• Audio files
• Music recordings
• Metadata
• Text
• Titles
• Descriptions
• Artwork
• Comments
• Prompts
• User submissions
• Feedback
• Other materials

("User Content").

You retain ownership of your User Content.

However, by uploading, submitting, or otherwise providing User Content to ZNTRA, you grant ZNTRA and its service providers a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, process, cache, back up, analyze, convert, display, reproduce, and otherwise handle such User Content solely as necessary to provide, secure, maintain, improve, and operate the Service.

Except as expressly stated in these Terms, ZNTRA does not claim ownership of User Content.

5. USER CONTENT RESPONSIBILITIES

You are solely responsible for all User Content that you upload, submit, create, generate, publish, store, or otherwise make available through the Service.

You represent and warrant that:

• You own the User Content or possess all necessary rights, licenses, permissions, and authorizations required to use it.
• Your User Content does not infringe any copyright, trademark, patent, trade secret, privacy right, publicity right, moral right, contractual right, or other intellectual property or proprietary right.
• Your User Content does not violate any applicable law.
• Your User Content does not violate these Terms.

ZNTRA does not verify ownership of User Content and assumes no responsibility for disputes between users and third parties regarding ownership or rights.

6. CONTENT MODERATION

ZNTRA reserves the right, but has no obligation, to review, monitor, reject, remove, restrict, quarantine, disable access to, or otherwise take action regarding any content, account, activity, or use of the Service that ZNTRA reasonably believes may:

• Violate these Terms.
• Violate applicable laws.
• Infringe intellectual property rights.
• Create security risks.
• Harm the Service or its users.
• Interfere with the operation of the Service.
• Expose ZNTRA to legal, regulatory, operational, or reputational risk.

ZNTRA may take such action with or without prior notice.

7. INTELLECTUAL PROPERTY RIGHTS

The Service, including all software, technology, algorithms, models, systems, interfaces, designs, branding, trademarks, graphics, databases, functionality, and other components of the Service, are owned by or licensed to ZNTRA and are protected by intellectual property laws.

Except as expressly authorized by ZNTRA, you may not:

• Copy the Service.
• Reproduce the Service.
• Modify the Service.
• Reverse engineer the Service.
• Create derivative works from the Service.
• Extract source code.
• Attempt to discover underlying models or systems.
• Use the Service to build competing products.

All rights not expressly granted are reserved by ZNTRA.

8. GENERATED CONTENT

Certain features of the Service may generate content, suggestions, recommendations, clips, metadata, text, titles, descriptions, hashtags, comments, analyses, or other outputs ("Generated Content").

Subject to applicable law and these Terms, you may use Generated Content produced for you through the Service.

However, you acknowledge and agree that:

• Generated Content may not be unique.
• Generated Content may be similar or identical to content generated for other users.
• Generated Content may not be eligible for copyright protection.
• Generated Content may not be exclusive.
• Generated Content may contain inaccuracies, errors, omissions, or unintended results.
• ZNTRA makes no representation regarding ownership, originality, uniqueness, protectability, legality, or commercial suitability of Generated Content.

You are solely responsible for reviewing, verifying, editing, and evaluating Generated Content before relying on or using it.

9. USER FEEDBACK

If you submit feedback, suggestions, recommendations, ideas, enhancement requests, comments, or other input regarding the Service ("Feedback"), you grant ZNTRA a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free right to use, modify, implement, commercialize, reproduce, distribute, and otherwise exploit such Feedback without compensation, attribution, approval, or obligation to you.

ZNTRA is under no obligation to implement any Feedback.

10. FUTURE SERVICES

These Terms apply not only to current features of the Service but also to future products, features, subscription plans, APIs, integrations, beta programs, technologies, tools, and functionality that may be introduced by ZNTRA.

ZNTRA reserves the right to add, modify, replace, suspend, discontinue, or remove any aspect of the Service at any time and for any reason.

END OF PART 1

ZNTRA TERMS OF SERVICE

Part 2 – Subscription Plans, Billing, Refunds, Promotions, Downgrades, Grace Periods, and Payment Terms

11. SUBSCRIPTION PLANS

ZNTRA may offer free and paid subscription plans, including but not limited to Free, Creator, Pro, and any future subscription tiers.

The features, limits, pricing, quotas, benefits, restrictions, and availability of any subscription plan may vary and may be modified from time to time.

ZNTRA reserves the right to:

• Introduce new subscription plans.
• Modify existing plans.
• Add or remove features.
• Change usage limits.
• Change quotas and allowances.
• Restrict access to specific features.
• Discontinue plans entirely.

Nothing in these Terms guarantees that any plan, feature, limit, quota, or benefit will remain available indefinitely.

12. FREE PLANS

Free plans are provided on an "as available" basis.

ZNTRA may modify, restrict, suspend, discontinue, or remove free plans or free features at any time without liability or compensation.

Free users may be subject to stricter usage limits, storage limits, processing limits, feature restrictions, and availability limitations.

13. PAID SUBSCRIPTIONS

Paid subscriptions provide access to features, limits, or benefits associated with the selected plan.

Subscription benefits are available only while the subscription remains active and in good standing.

Access to paid features may be suspended or restricted if:

• Payment fails.
• A chargeback is initiated.
• Fraud is suspected.
• Abuse is detected.
• The account violates these Terms.

14. BILLING AND PAYMENTS

Payments are processed through third-party payment providers.

By purchasing a subscription, you authorize ZNTRA and its payment providers to charge the applicable fees, taxes, and related charges associated with your subscription.

You are responsible for providing accurate billing information and maintaining valid payment methods.

Failure to maintain a valid payment method may result in:

• Suspension of services.
• Downgrade of subscription benefits.
• Account restrictions.
• Termination of paid access.

15. AUTOMATIC RENEWALS

Unless otherwise stated, paid subscriptions automatically renew at the end of each billing cycle.

By purchasing a subscription, you authorize recurring charges using your selected payment method until cancellation.

You may cancel renewal at any time through the methods made available by ZNTRA.

Cancellation prevents future renewals but does not automatically entitle you to a refund for charges already incurred.

16. PRICING CHANGES

ZNTRA reserves the right to modify:

• Subscription prices.
• Feature availability.
• Usage limits.
• Storage limits.
• Processing quotas.
• Export allowances.
• Plan structures.

Price changes may apply to future billing cycles.

Continued use of the Service after a pricing change constitutes acceptance of the updated pricing.

17. PROMOTIONS, DISCOUNTS, AND SPECIAL PRICING

ZNTRA may offer:

• Promotional pricing.
• Launch pricing.
• Beta pricing.
• Coupons.
• Discounts.
• Limited-time offers.
• Special incentives.

Unless explicitly stated otherwise:

• Promotional pricing is temporary.
• Promotional pricing does not create a permanent entitlement.
• Promotional pricing does not guarantee future pricing.
• Renewal pricing may differ from promotional pricing.

18. REFUNDS

Refunds are governed by the ZNTRA Refund & Subscription Policy, which forms part of these Terms.

For eligible first-time subscription purchases, ZNTRA may offer a 30-Day Satisfaction Guarantee, subject to the conditions, limitations, eligibility requirements, and review procedures described in the Refund & Subscription Policy.

Refund eligibility, refund amounts, and refund decisions shall be determined in accordance with the Refund & Subscription Policy and applicable law.

19. REFUND REVIEW PROCESS

Refund requests may be reviewed individually and may take into account factors including, without limitation:

• The extent of Service usage.
• Generated outputs.
• Uploaded content.
• Audio analyses performed.
• Exports generated.
• Storage usage.
• Processing activity.
• Subscription benefits consumed.
• Account history.
• Suspected abuse, fraud, misuse, or violations of these Terms.

ZNTRA may issue a full refund, partial refund, pro-rated refund, service credit, or deny a refund request where permitted by applicable law.

20. PROMOTIONAL PRICING AND REFUNDS

Where a subscription was purchased using promotional pricing, launch pricing, beta pricing, discounts, coupons, special offers, or other reduced-price arrangements, any refund shall be based solely on the amount actually paid by the user.

Promotional pricing does not create any entitlement to future pricing, future discounts, or renewal pricing unless expressly stated otherwise by ZNTRA.

21. FAILED PAYMENTS

If a payment cannot be successfully processed, ZNTRA may:

• Retry the payment.
• Suspend access to paid features.
• Restrict functionality.
• Downgrade the account.
• Cancel the subscription.
• Terminate access to premium services.

ZNTRA is not responsible for losses resulting from failed payments, expired payment methods, banking issues, or payment processor interruptions.

22. CHARGEBACKS AND PAYMENT DISPUTES

If a chargeback, payment dispute, reversal, unauthorized transaction claim, or similar action is initiated, ZNTRA reserves the right to:

• Suspend the account.
• Restrict access.
• Disable premium features.
• Revoke benefits.
• Terminate subscriptions.
• Deny future purchases.
• Block creation of additional accounts.
• Pursue any remedies available under applicable law.

ZNTRA reserves the right to determine the appropriate response based on the circumstances of each case.

23. SCHEDULED DOWNGRADES

Users may request a downgrade from one subscription plan to another.

Unless otherwise specified by ZNTRA, a downgrade will not take effect immediately.

The user may continue using their current paid plan until the end of the active billing period.

After the billing period expires, the account may transition to the selected lower-tier plan.

24. GRACE PERIODS

Following a downgrade, expiration, cancellation, or reduction in subscription level, ZNTRA may provide a grace period before certain content, data, history, or stored items become subject to removal.

Grace periods are provided solely at ZNTRA's discretion and may vary by subscription plan, feature, account status, or other operational considerations.

The existence of a grace period does not create a guarantee that data will remain available indefinitely.

25. DATA CLEANUP FOLLOWING DOWNGRADES

If an account exceeds the limits of its new subscription plan following a downgrade, ZNTRA may require removal of excess content, stored items, history entries, uploads, exports, or other data.

ZNTRA may provide tools, warnings, notices, or grace periods allowing users to manage their content before cleanup occurs.

If excess data remains after any applicable grace period, ZNTRA may remove, restrict, archive, disable access to, or permanently delete content exceeding applicable plan limits.

26. NO GUARANTEE OF DATA RETENTION

Users are solely responsible for maintaining their own backups of any content, exports, generated materials, uploads, analyses, history, or outputs.

ZNTRA does not guarantee retention of any data for any specific duration.

Content may be deleted, modified, restricted, archived, or become unavailable due to:

• Account changes.
• Subscription changes.
• Downgrades.
• Expiration of grace periods.
• Operational requirements.
• Security measures.
• Technical limitations.
• Legal obligations.

27. TAXES

Users are responsible for any taxes, duties, levies, assessments, governmental charges, or similar obligations applicable to their use of the Service, except where ZNTRA is legally required to collect and remit such amounts.

28. FUTURE PAYMENT METHODS

ZNTRA may introduce additional payment providers, payment methods, billing systems, subscription models, pricing structures, credits, tokens, usage-based billing, prepaid balances, or other payment mechanisms at any time.

The availability of any payment method is not guaranteed.

END OF PART 2

ZNTRA TERMS OF SERVICE

Part 3 – AI Services, Audio AI, Release Generator, Service Availability, Third-Party Services, Beta Features, and Operational Disclaimers

29. SERVICE DESCRIPTION

ZNTRA provides software tools, artificial intelligence features, analytics tools, content generation tools, audio analysis tools, creator assistance tools, and related services intended to assist creators, musicians, producers, artists, marketers, and other users.

The Service is intended solely as a tool to assist users and should not be relied upon as a substitute for independent judgment, professional advice, business analysis, legal advice, financial advice, marketing advice, or any other professional service.

30. AUDIO AI FEATURES

ZNTRA may provide audio analysis tools designed to identify, suggest, estimate, highlight, rank, detect, analyze, recommend, or otherwise identify moments, clips, sections, timestamps, patterns, trends, or characteristics within audio content.

These features are based on algorithmic models, automated analysis, statistical methods, machine learning systems, artificial intelligence systems, proprietary methodologies, or combinations thereof.

You acknowledge and agree that:

• Audio AI outputs are estimates only.
• Audio AI outputs are not guarantees.
• Audio AI outputs may be inaccurate.
• Audio AI outputs may contain errors.
• Audio AI outputs may omit relevant information.
• Audio AI outputs may produce different results when analyzing the same content.
• Audio AI outputs may change over time as models, systems, algorithms, and methodologies evolve.

ZNTRA does not represent or guarantee that any identified clip, moment, recommendation, timestamp, highlight, ranking, or suggestion is objectively correct, optimal, commercially valuable, viral, profitable, effective, or suitable for any specific purpose.

31. CLIP EXPORTS

Where available, users may export clips, excerpts, highlights, timestamps, recommendations, or other outputs generated from their uploaded content.

ZNTRA does not claim ownership of exported clips derived from the user's own uploaded content.

Users remain solely responsible for ensuring they possess all rights necessary to use, distribute, publish, monetize, license, share, or otherwise exploit any exported material.

32. RELEASE GENERATOR FEATURES

ZNTRA may provide tools that generate:

• Titles
• Hooks
• Descriptions
• Hashtags
• Thumbnail text
• Pinned comments
• Marketing suggestions
• Content ideas
• Metadata
• Promotional content
• Creator assistance outputs
• Other generated materials

These outputs are generated automatically using artificial intelligence systems, machine learning models, algorithms, templates, data processing systems, and related technologies.

You acknowledge and agree that:

• Outputs may be inaccurate.
• Outputs may be incomplete.
• Outputs may contain errors.
• Outputs may not reflect current platform requirements.
• Outputs may not comply with every applicable law or platform policy.
• Outputs may not be unique.
• Outputs may be similar to outputs generated for other users.

Users are solely responsible for reviewing, editing, verifying, and evaluating generated outputs before use.

33. NO GUARANTEE OF RESULTS

ZNTRA does not guarantee any specific outcome, result, performance level, or commercial benefit arising from use of the Service.

Without limitation, ZNTRA makes no guarantee regarding:

• Views
• Plays
• Streams
• Subscribers
• Followers
• Engagement
• Reach
• Revenue
• Sales
• Conversions
• Rankings
• Discoverability
• Algorithmic performance
• Virality
• Commercial success
• Career growth
• Audience growth
• Marketing effectiveness

Any examples, demonstrations, testimonials, case studies, marketing materials, sample outputs, or illustrative results are provided solely for informational purposes and do not constitute guarantees of future performance.

34. ARTIFICIAL INTELLIGENCE DISCLAIMERS

Artificial intelligence systems are inherently probabilistic and may produce inaccurate, incomplete, misleading, inconsistent, outdated, biased, or unexpected outputs.

You acknowledge and agree that:

• AI-generated outputs may contain mistakes.
• AI-generated outputs may require human review.
• AI-generated outputs should not be treated as factual without verification.
• AI-generated outputs may change as models evolve.
• Different users may receive similar outputs.

ZNTRA does not guarantee the accuracy, reliability, originality, legality, completeness, usefulness, or suitability of AI-generated outputs.

35. NO PROFESSIONAL ADVICE

The Service does not provide legal, financial, accounting, tax, investment, medical, regulatory, business, marketing, professional, or other specialized advice.

Any information generated by the Service is provided solely for informational and assistance purposes.

Users should consult qualified professionals before making decisions based on Service outputs.

36. THIRD-PARTY SERVICES

The Service may rely upon, integrate with, communicate with, connect to, or otherwise utilize third-party providers, platforms, vendors, systems, infrastructure providers, hosting providers, authentication providers, payment processors, AI providers, analytics providers, cloud providers, database providers, and similar partners.

Examples may include, without limitation:

• Payment processors such as Stripe
• Authentication providers such as Google
• Database and infrastructure providers such as Supabase
• Hosting providers
• Cloud service providers
• Analytics providers
• Security providers
• AI providers

The specific providers used by ZNTRA may change from time to time without notice.

37. THIRD-PARTY DISCLAIMER

ZNTRA does not control third-party services and is not responsible for:

• Availability of third-party services
• Changes made by third-party providers
• Interruptions affecting third-party services
• Errors originating from third-party systems
• Security incidents affecting third-party providers
• Policies adopted by third-party providers

Your use of third-party services may also be governed by separate terms and policies maintained by those providers.

38. SERVICE AVAILABILITY

ZNTRA strives to provide reliable access to the Service but does not guarantee uninterrupted availability.

The Service may be unavailable, interrupted, delayed, degraded, restricted, suspended, or inaccessible from time to time.

Service interruptions may occur due to:

• Maintenance
• Upgrades
• Infrastructure issues
• Security events
• Third-party failures
• Internet disruptions
• Force majeure events
• Technical issues
• Operational decisions

39. MAINTENANCE AND UPDATES

ZNTRA may perform maintenance, updates, repairs, upgrades, migrations, security improvements, infrastructure changes, model updates, feature changes, or other operational activities at any time.

Maintenance may occur without prior notice.

Users acknowledge that portions of the Service may become unavailable during maintenance periods.

No refunds, credits, compensation, damages, reimbursements, extensions, or other remedies shall be owed solely because maintenance, upgrades, repairs, or operational activities affect Service availability.

40. CHANGES TO FEATURES

ZNTRA reserves the right to:

• Add features
• Modify features
• Remove features
• Replace features
• Restrict features
• Suspend features
• Discontinue features

at any time and for any reason.

Users do not acquire a vested right to any specific feature, capability, limitation, quota, workflow, interface, model, or functionality.

41. MODEL AND TECHNOLOGY CHANGES

ZNTRA may replace, update, modify, discontinue, retrain, fine-tune, improve, restrict, expand, or otherwise alter any model, algorithm, engine, system, technology, provider, workflow, methodology, or infrastructure used by the Service.

Outputs generated before and after such changes may differ.

ZNTRA has no obligation to preserve identical behavior across versions.

42. BETA FEATURES

ZNTRA may offer beta, preview, early-access, experimental, test, limited-release, or pre-release features ("Beta Features").

Beta Features may:

• Be incomplete
• Be unstable
• Contain bugs
• Produce unexpected results
• Change without notice
• Be discontinued without notice

Beta Features are provided on an "as is" and "as available" basis.

ZNTRA makes no warranties regarding Beta Features.

43. FUTURE SERVICES, APIS, AND INTEGRATIONS

ZNTRA may introduce future APIs, integrations, SDKs, plugins, developer tools, automation tools, enterprise features, partner features, or additional services.

These Terms shall apply to such future offerings unless separate terms are expressly provided.

44. AGGREGATED AND ANONYMIZED INFORMATION

ZNTRA may collect, create, use, analyze, publish, disclose, commercialize, and otherwise utilize aggregated, anonymized, statistical, de-identified, or non-personally identifiable information derived from operation of the Service.

Such information may be used for:

• Analytics
• Research
• Service improvement
• Performance measurement
• Product development
• Marketing
• Business operations

Such information will not intentionally identify individual users.

45. FUTURE AI TRAINING AND SERVICE IMPROVEMENT

As of the effective date of these Terms, ZNTRA does not use User Content to train general-purpose AI models unless expressly stated otherwise.

However, ZNTRA reserves the right to introduce future programs, features, services, or options that may involve the use of User Content, generated content, feedback, interactions, or other materials for training, improving, evaluating, testing, developing, or enhancing artificial intelligence systems, subject to applicable law and any updated policies then in effect.

END OF PART 3

ZNTRA TERMS OF SERVICE

Part 4 – Acceptable Use, Abuse Prevention, Prohibited Conduct, Account Suspension, and Termination

46. ACCEPTABLE USE

You may use the Service only in compliance with these Terms, applicable laws, regulations, and generally accepted standards of lawful conduct.

You are responsible for all activities conducted through your account and for ensuring that your use of the Service does not interfere with the operation, security, integrity, availability, or reputation of ZNTRA.

47. PROHIBITED ACTIVITIES

You agree not to, directly or indirectly:

• Violate any applicable law or regulation.
• Infringe the intellectual property rights of any person or entity.
• Upload content that you do not have the legal right to use.
• Misrepresent your identity or affiliation.
• Impersonate another person or organization.
• Engage in fraud, deception, or misleading conduct.
• Use the Service for unlawful, harmful, or abusive purposes.
• Interfere with or disrupt the Service.
• Attempt to gain unauthorized access to any system, account, network, database, API, or infrastructure.
• Circumvent any technical limitations, usage restrictions, quotas, or subscription controls.
• Use the Service in a manner that could damage, disable, overburden, or impair the Service.

48. COPYRIGHT AND INTELLECTUAL PROPERTY VIOLATIONS

You may not upload, submit, store, process, analyze, export, generate, distribute, or otherwise use content that infringes:

• Copyrights
• Trademarks
• Patents
• Trade secrets
• Publicity rights
• Privacy rights
• Moral rights
• Proprietary rights
• Any other legally protected rights

You are solely responsible for obtaining any licenses, permissions, authorizations, or consents required for your use of the Service.

49. MUSIC AND AUDIO CONTENT

Because ZNTRA may process audio and music-related content, you specifically represent and warrant that:

• You own the content you upload; or
• You possess all rights necessary to upload and use such content through the Service.

ZNTRA is not responsible for verifying ownership of uploaded audio files.

Any disputes concerning ownership, licensing, royalties, permissions, publishing rights, neighboring rights, performer rights, synchronization rights, master recording rights, or other rights remain solely between the relevant parties.

50. SCRAPING AND DATA EXTRACTION

You may not:

• Scrape the Service.
• Crawl the Service.
• Harvest data from the Service.
• Extract datasets from the Service.
• Use bots or automated tools to collect information from the Service.
• Build databases using information obtained from the Service.
• Use outputs from the Service to train competing systems in violation of these Terms.

Any unauthorized data extraction may result in immediate suspension or termination.

51. AUTOMATED ACCESS

Except where expressly authorized by ZNTRA, you may not:

• Access the Service using automated systems.
• Operate bots against the Service.
• Perform automated bulk requests.
• Create excessive requests.
• Conduct load testing.
• Conduct stress testing.
• Conduct vulnerability testing.

Authorization must be obtained in writing from ZNTRA.

52. REVERSE ENGINEERING

You may not:

• Reverse engineer the Service.
• Decompile the Service.
• Disassemble the Service.
• Attempt to derive source code.
• Attempt to discover proprietary algorithms.
• Attempt to discover underlying models.
• Replicate functionality for competitive purposes.
• Build competing products based upon the Service.

To the extent applicable law prohibits restrictions on reverse engineering, this section shall apply to the maximum extent permitted by law.

53. COMPETITIVE USE

You may not use the Service to:

• Build a competing product.
• Improve a competing product.
• Benchmark a competing product.
• Develop a competing artificial intelligence system.
• Replicate ZNTRA features or workflows.

ZNTRA reserves all rights relating to its systems, methodologies, business processes, and technologies.

54. ACCOUNT SHARING

Accounts are intended for use only by the registered account holder unless explicitly authorized by ZNTRA.

You may not:

• Share credentials.
• Provide account access to third parties.
• Rent accounts.
• Sell accounts.
• Transfer accounts.

Unauthorized account sharing may result in suspension or termination.

55. MULTIPLE ACCOUNT ABUSE

You may not create multiple accounts for the purpose of:

• Circumventing limits.
• Avoiding restrictions.
• Evading suspensions.
• Obtaining additional free usage.
• Exploiting promotions.
• Manipulating pricing.

ZNTRA may consolidate, restrict, suspend, or terminate accounts involved in such activity.

56. PAYMENT ABUSE

You may not engage in:

• Fraudulent transactions.
• Payment manipulation.
• Unauthorized payment disputes.
• Abuse of refund policies.
• Chargeback abuse.
• Use of stolen payment methods.

ZNTRA reserves the right to investigate and take appropriate action regarding suspected payment abuse.

57. SECURITY VIOLATIONS

You may not:

• Probe the Service for vulnerabilities.
• Attempt to bypass authentication systems.
• Interfere with security controls.
• Introduce malware.
• Distribute malicious code.
• Engage in denial-of-service activities.
• Attempt unauthorized access to systems or infrastructure.

58. SANCTIONS COMPLIANCE

You represent and warrant that you are not:

• Located in a jurisdiction subject to applicable sanctions or export restrictions that prohibit use of the Service.
• Listed on any government restricted-party list applicable to the Service.
• Acting on behalf of any sanctioned person or entity.

ZNTRA reserves the right to restrict or terminate access where necessary to comply with applicable laws, regulations, sanctions programs, or export controls.

59. MONITORING AND ENFORCEMENT

ZNTRA may, but is not obligated to:

• Monitor use of the Service.
• Investigate suspected violations.
• Review account activity.
• Analyze usage patterns.
• Detect fraud.
• Detect abuse.
• Enforce these Terms.

Failure by ZNTRA to enforce any provision at a particular time does not waive its right to enforce that provision later.

60. ACCOUNT RESTRICTIONS

If ZNTRA reasonably believes that a violation may have occurred, ZNTRA may take action including:

• Warnings.
• Temporary restrictions.
• Feature limitations.
• Content removal.
• Account suspension.
• Payment restrictions.
• Access limitations.
• Permanent termination.

Such actions may be taken with or without prior notice.

61. SUSPENSION

ZNTRA may suspend access to all or part of the Service if ZNTRA reasonably determines that:

• A violation of these Terms may have occurred.
• Fraud may have occurred.
• Abuse may have occurred.
• Security concerns exist.
• Legal compliance requires action.
• Operational integrity may be at risk.

During suspension, access to content, data, exports, uploads, analyses, and features may be restricted.

62. TERMINATION BY USER

You may stop using the Service at any time.

Where account deletion functionality is available, you may request deletion of your account through the methods provided by ZNTRA.

Termination of your account does not automatically eliminate obligations that arose before termination.

63. TERMINATION BY ZNTRA

ZNTRA may terminate or discontinue your access to the Service at any time if:

• You violate these Terms.
• Fraud is suspected.
• Abuse is suspected.
• Payment obligations are not satisfied.
• Legal compliance requires action.
• Operational or security concerns justify termination.

Termination may occur with or without notice, depending on the circumstances.

64. EFFECT OF TERMINATION

Upon termination:

• Access rights may immediately cease.
• Subscription benefits may end.
• Stored content may become inaccessible.
• Data may be deleted in accordance with applicable policies.
• Future access may be denied.

Certain provisions of these Terms shall survive termination, including those relating to intellectual property, liability limitations, indemnification, dispute resolution, and other provisions that by their nature should survive.

65. DATA RETENTION FOLLOWING TERMINATION

Following account closure, suspension, or termination, ZNTRA may retain certain information for reasonable periods as necessary for:

• Legal compliance.
• Fraud prevention.
• Security.
• Accounting.
• Tax obligations.
• Dispute resolution.
• Enforcement of these Terms.
• Backup and recovery purposes.

ZNTRA is not obligated to retain data indefinitely and may permanently delete content after termination.

END OF PART 4

ZNTRA TERMS OF SERVICE

Part 5 – Disclaimers, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and General Terms

66. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZNTRA DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, CONDITIONS, AND GUARANTEES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

WITHOUT LIMITATION, ZNTRA DOES NOT WARRANT THAT:

• The Service will be uninterrupted.
• The Service will be error-free.
• The Service will be secure.
• The Service will always be available.
• The Service will meet your expectations.
• The Service will produce accurate results.
• The Service will generate profitable results.
• The Service will improve performance on any platform.
• The Service will increase views, streams, followers, engagement, revenue, sales, or audience growth.
• Any defects will be corrected.
• Any output will be unique or exclusive.

You use the Service entirely at your own risk.

67. PLATFORM AND THIRD-PARTY RESULTS DISCLAIMER

ZNTRA is not affiliated with, endorsed by, sponsored by, or responsible for the operation, policies, algorithms, ranking systems, recommendation systems, monetization systems, moderation systems, or business decisions of any third-party platform.

This includes, without limitation:

• YouTube
• TikTok
• Instagram
• Facebook
• Spotify
• Apple Music
• SoundCloud
• X
• Threads
• Any other platform or service

ZNTRA does not guarantee how any platform will treat, rank, distribute, recommend, monetize, promote, restrict, suppress, remove, or otherwise handle content.

Changes made by third-party platforms may affect the usefulness or effectiveness of the Service.

68. USER RESPONSIBILITY

You are solely responsible for:

• Your use of the Service.
• Your business decisions.
• Your creative decisions.
• Your publishing decisions.
• Your marketing decisions.
• Your content.
• Your compliance with applicable laws.
• Your compliance with platform rules.
• Verification of outputs generated by the Service.

ZNTRA is not responsible for decisions made based on Service outputs.

69. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZNTRA, ITS OWNERS, OPERATORS, AFFILIATES, CONTRACTORS, SUPPLIERS, LICENSORS, SERVICE PROVIDERS, AND PARTNERS SHALL NOT BE LIABLE FOR:

• Indirect damages.
• Incidental damages.
• Consequential damages.
• Special damages.
• Exemplary damages.
• Punitive damages.
• Lost profits.
• Lost revenue.
• Lost business opportunities.
• Lost goodwill.
• Lost data.
• Loss of audience.
• Loss of followers.
• Loss of subscribers.
• Loss of streams.
• Loss of rankings.
• Loss of monetization.
• Business interruption.

This limitation applies regardless of the legal theory asserted and even if ZNTRA has been advised of the possibility of such damages.

70. MAXIMUM LIABILITY CAP

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF ZNTRA ARISING OUT OF OR RELATING TO THE SERVICE, THESE TERMS, OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU TO ZNTRA DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

If you have not paid ZNTRA any amounts during the applicable period, ZNTRA's maximum liability shall be limited to the minimum amount permitted under applicable law.

71. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless ZNTRA, its owners, operators, affiliates, employees, contractors, licensors, service providers, and partners from and against any claims, demands, actions, proceedings, liabilities, losses, damages, costs, expenses, and reasonable legal fees arising out of or relating to:

• Your use of the Service.
• Your User Content.
• Your violation of these Terms.
• Your violation of applicable laws.
• Your infringement of any third-party rights.
• Any dispute involving your content or activities.

ZNTRA reserves the right to assume exclusive control of any matter subject to indemnification.

72. FORCE MAJEURE

ZNTRA shall not be liable for any delay, interruption, failure, degradation, loss, or inability to perform resulting from events beyond its reasonable control, including but not limited to:

• Natural disasters.
• Fires.
• Floods.
• Earthquakes.
• Pandemics.
• Epidemics.
• War.
• Terrorism.
• Civil unrest.
• Government actions.
• Internet outages.
• Infrastructure failures.
• Cloud provider failures.
• Cyberattacks.
• Power failures.
• Labor disputes.
• Supply chain disruptions.

73. INTERNATIONAL USERS

The Service may be accessed from jurisdictions around the world.

You are solely responsible for ensuring that your use of the Service is lawful in your jurisdiction.

ZNTRA makes no representation that the Service is appropriate, available, or lawful in every jurisdiction.

74. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of the State of Israel, without regard to conflict-of-law principles.

75. JURISDICTION

Subject to any applicable mandatory legal requirements, the courts located in Israel shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service.

76. CLASS ACTION WAIVER

To the maximum extent permitted by applicable law, you agree that any claim relating to the Service shall be brought solely in your individual capacity and not as:

• A plaintiff or class member in a class action.
• A representative action.
• A collective action.
• A private attorney general action.
• Any similar proceeding.

Nothing in this section limits rights that cannot legally be waived.

77. OPTIONAL ALTERNATIVE DISPUTE RESOLUTION

At ZNTRA's discretion, ZNTRA may propose that a dispute be resolved through mediation, settlement discussions, arbitration, or another alternative dispute resolution process before formal litigation.

Participation in such procedures shall be subject to applicable law and any separate agreement reached by the parties.

78. CHANGES TO THE SERVICE

ZNTRA may modify, suspend, discontinue, replace, or remove any aspect of the Service at any time.

ZNTRA shall have no obligation to continue offering any particular feature, functionality, subscription plan, pricing structure, workflow, model, integration, API, or capability.

79. CHANGES TO THESE TERMS

ZNTRA reserves the right to modify these Terms at any time.

Updated versions may be posted on the Service and shall become effective upon posting unless otherwise stated.

Your continued use of the Service following any update constitutes acceptance of the revised Terms.

80. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.

The invalid provision shall be interpreted or modified to the minimum extent necessary to make it enforceable while preserving its original intent as closely as possible.

81. NO WAIVER

Failure by ZNTRA to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Any waiver must be in writing and signed by an authorized representative of ZNTRA.

82. ASSIGNMENT

ZNTRA may assign, transfer, delegate, or otherwise dispose of its rights and obligations under these Terms without restriction.

You may not assign, transfer, delegate, or otherwise dispose of your rights or obligations under these Terms without prior written consent from ZNTRA.

83. ENTIRE AGREEMENT

These Terms, together with any policies, guidelines, notices, subscription terms, refund policies, privacy policies, copyright policies, acceptable use policies, or other documents referenced by ZNTRA, constitute the entire agreement between you and ZNTRA regarding the Service.

84. LANGUAGE

These Terms are drafted in the English language.

If any translation is provided, the English version shall control in the event of any conflict, inconsistency, or ambiguity.

85. CONTACT INFORMATION

Questions, notices, copyright complaints, legal communications, and other inquiries may be submitted through the contact methods made available on the Service.

Current contact address:

support@zntra.io

or any successor support address published on the Service.

END OF TERMS OF SERVICE

ZNTRA ACCEPTABLE USE POLICY

Last Updated: Jun 9, 2026

This Acceptable Use Policy ("Policy") explains permitted and prohibited uses of the ZNTRA Service.

This Policy forms part of the ZNTRA Terms of Service and applies to all users, visitors, customers, subscribers, developers, partners, and any other individuals or entities accessing or using the Service.

Failure to comply with this Policy may result in warnings, restrictions, suspension, termination, removal of content, loss of access, legal action, or other enforcement measures.

1. PURPOSE OF THIS POLICY

ZNTRA is intended to provide creators, musicians, artists, producers, marketers, and other users with lawful access to tools and services.

This Policy exists to:

• Protect users.
• Protect the Service.
• Protect intellectual property.
• Maintain security.
• Prevent abuse.
• Ensure fair usage.
• Support legal compliance.

2. GENERAL REQUIREMENT

You may only use the Service in a lawful, responsible, and authorized manner.

You must comply with:

• Applicable laws.
• Regulations.
• Government requirements.
• Contractual obligations.
• Intellectual property rights.
• The Terms of Service.
• This Policy.
• Other ZNTRA policies.

3. ILLEGAL ACTIVITIES

You may not use the Service for any unlawful purpose.

Examples include:

• Fraud.
• Identity theft.
• Unauthorized access.
• Money laundering.
• Criminal activity.
• Intellectual property infringement.
• Distribution of unlawful materials.
• Circumvention of legal restrictions.

4. FRAUD AND DECEPTION

You may not:

• Misrepresent your identity.
• Provide false information.
• Impersonate another person.
• Impersonate an organization.
• Mislead users.
• Mislead payment providers.
• Mislead rights holders.
• Engage in deceptive conduct.

5. UNAUTHORIZED CONTENT

You may not upload, process, analyze, export, distribute, or otherwise use content through the Service if you do not possess the necessary rights, permissions, licenses, or legal authority.

6. COPYRIGHT INFRINGEMENT

You may not use the Service to:

• Infringe copyrights.
• Circumvent licensing requirements.
• Violate publishing rights.
• Violate master recording rights.
• Violate performer rights.
• Violate intellectual property rights.

7. ACCOUNT SHARING

You may not:

• Share accounts.
• Sell accounts.
• Rent accounts.
• Transfer accounts.
• Provide access to unauthorized individuals.

Accounts are intended solely for the registered account holder unless expressly authorized by ZNTRA.

8. MULTIPLE ACCOUNT ABUSE

You may not create multiple accounts for the purpose of:

• Circumventing limits.
• Avoiding restrictions.
• Obtaining additional free usage.
• Exploiting promotions.
• Avoiding suspensions.
• Manipulating pricing.

ZNTRA may restrict, suspend, merge, or terminate accounts involved in such activity.

9. CIRCUMVENTION OF LIMITS

You may not attempt to bypass or circumvent:

• Subscription limits.
• Upload limits.
• Export limits.
• Usage quotas.
• Technical restrictions.
• Security controls.
• Access controls.

10. SCRAPING AND DATA EXTRACTION

You may not:

• Scrape the Service.
• Crawl the Service.
• Harvest information.
• Extract datasets.
• Build databases using Service information.
• Use automated collection tools.
• Collect information at scale without authorization.

11. AI TRAINING RESTRICTIONS

You may not use outputs, content, information, or materials obtained from the Service to:

• Train competing AI systems.
• Improve competing AI systems.
• Build competing datasets.
• Develop competing services.

unless expressly authorized in writing by ZNTRA.

12. AUTOMATED ACCESS

Except where expressly authorized by ZNTRA, you may not:

• Use bots.
• Use scripts.
• Use automated systems.
• Perform automated bulk actions.
• Generate excessive requests.
• Conduct unauthorized testing.

13. REVERSE ENGINEERING

You may not:

• Reverse engineer the Service.
• Decompile the Service.
• Disassemble the Service.
• Attempt to discover source code.
• Attempt to discover proprietary systems.
• Replicate functionality.
• Develop competing implementations.

14. SECURITY VIOLATIONS

You may not:

• Probe for vulnerabilities.
• Bypass authentication.
• Interfere with security systems.
• Introduce malware.
• Introduce malicious code.
• Conduct denial-of-service activities.
• Attempt unauthorized access.

15. SYSTEM INTERFERENCE

You may not interfere with:

• Infrastructure.
• Networks.
• Databases.
• APIs.
• Security systems.
• Hosting systems.
• Third-party integrations.

16. EXCESSIVE RESOURCE CONSUMPTION

You may not use the Service in a manner that unreasonably consumes resources, including:

• Excessive uploads.
• Excessive processing.
• Excessive exports.
• Automated requests.
• Resource-intensive activities that negatively affect other users.

17. PAYMENT ABUSE

You may not engage in:

• Fraudulent payments.
• Stolen payment methods.
• Unauthorized payment disputes.
• Chargeback abuse.
• Billing manipulation.
• Refund abuse.

18. REFUND POLICY ABUSE

You may not abuse, manipulate, exploit, or attempt to circumvent:

• Refund programs.
• Satisfaction guarantees.
• Promotional offers.
• Subscription policies.
• Billing systems.
• Upgrade programs.
• Downgrade programs.

Examples may include:

• Repeated refund requests made in bad faith.
• Creating new accounts after receiving refunds.
• Repeatedly purchasing services solely to obtain temporary access before requesting refunds.

19. PROMOTIONAL ABUSE

You may not misuse:

• Discounts.
• Coupons.
• Referral programs.
• Promotional pricing.
• Launch offers.
• Beta programs.

20. IMPERMISSIBLE COMMERCIAL ACTIVITIES

Unless expressly authorized by ZNTRA, you may not:

• Resell the Service.
• Redistribute access.
• Operate commercial access services.
• Offer Service access to third parties.
• Repackage the Service.

21. API ABUSE

If APIs, integrations, SDKs, automation tools, or developer services are offered in the future, you may not:

• Exceed usage limits.
• Circumvent rate limits.
• Abuse endpoints.
• Interfere with operations.
• Use APIs contrary to documentation or applicable terms.

22. MARKETING AND ADVERTISING ABUSE

You may not use the Service to:

• Distribute spam.
• Conduct deceptive marketing.
• Conduct fraudulent advertising.
• Misrepresent relationships or endorsements.

23. SANCTIONS AND EXPORT COMPLIANCE

You may not use the Service if prohibited by applicable sanctions, export restrictions, trade controls, or similar legal requirements.

ZNTRA reserves the right to restrict or terminate access where necessary to comply with legal obligations.

24. CONTENT THAT MAY BE RESTRICTED

ZNTRA may restrict, remove, disable access to, archive, quarantine, or otherwise take action regarding content that may:

• Violate laws.
• Infringe rights.
• Create security concerns.
• Create operational concerns.
• Violate Service policies.
• Harm users or the Service.

25. MONITORING

ZNTRA may monitor, review, analyze, investigate, and evaluate usage of the Service to:

• Enforce policies.
• Detect abuse.
• Prevent fraud.
• Protect security.
• Protect the Service.

ZNTRA is not obligated to monitor all activity.

26. ENFORCEMENT ACTIONS

If ZNTRA reasonably believes a violation may have occurred, ZNTRA may take actions including:

• Warnings.
• Temporary restrictions.
• Feature limitations.
• Content removal.
• Account suspension.
• Account termination.
• Payment restrictions.
• Legal action.

27. NO RIGHT TO PRIOR NOTICE

Where permitted by applicable law, ZNTRA may take enforcement action with or without prior notice.

28. NO WAIVER

Failure by ZNTRA to enforce this Policy at any time does not waive the right to enforce it in the future.

29. CHANGES TO THIS POLICY

ZNTRA may modify this Policy at any time.

Updated versions may be posted on the Service and become effective upon posting unless otherwise stated.

30. CONTACT

Questions regarding this Policy may be submitted through the contact methods made available on the Service.

Current contact address:

support@zntra.io

or any successor support address published on the Service.

31. CONTROLLING LANGUAGE

This Policy is drafted in the English language.

If any translation is provided, the English version shall control in the event of any conflict, inconsistency, or ambiguity.

END OF ACCEPTABLE USE POLICY

ZNTRA COPYRIGHT POLICY

Last Updated: Jun 9, 2026

This Copyright Policy explains how ZNTRA addresses copyright-related issues, intellectual property complaints, content ownership concerns, and alleged infringements relating to the Service.

This Policy forms part of the ZNTRA Terms of Service.

1. PURPOSE OF THIS POLICY

ZNTRA respects intellectual property rights and expects all users to do the same.

This Policy establishes procedures relating to:

• Copyright complaints.
• Intellectual property concerns.
• Content ownership disputes.
• Removal requests.
• Repeat infringement.
• User responsibilities.
• Enforcement measures.

2. USER RESPONSIBILITY

Users are solely responsible for all content uploaded, submitted, stored, processed, generated, exported, transmitted, or otherwise made available through the Service.

By using the Service, users represent and warrant that they possess all necessary rights, permissions, licenses, authorizations, and legal authority required to use such content.

3. CONTENT COVERED BY THIS POLICY

This Policy applies to content including, but not limited to:

• Audio files.
• Music recordings.
• Sound recordings.
• Musical compositions.
• Lyrics.
• Metadata.
• Titles.
• Artwork.
• Images.
• Text.
• Descriptions.
• Generated content.
• Comments.
• User submissions.
• Other materials provided through the Service.

4. OWNERSHIP OF USER CONTENT

Users retain ownership of content they lawfully own and upload to the Service.

Nothing in this Policy transfers ownership of User Content to ZNTRA.

However, users grant ZNTRA the limited rights necessary to operate the Service as described in the Terms of Service.

5. AUDIO CONTENT OWNERSHIP

Users may only upload audio content if they:

• Own the content; or
• Possess all necessary permissions and rights to use the content.

Users are solely responsible for ensuring that uploads do not infringe:

• Copyrights.
• Publishing rights.
• Master recording rights.
• Neighboring rights.
• Performer rights.
• Licensing agreements.
• Other intellectual property rights.

ZNTRA does not independently verify ownership of uploaded audio content.

6. GENERATED CONTENT

ZNTRA may generate outputs using artificial intelligence systems and related technologies.

Users acknowledge that:

• Generated content may not be unique.
• Similar outputs may be generated for multiple users.
• Generated content may not qualify for copyright protection.
• ZNTRA does not guarantee originality.
• ZNTRA does not guarantee exclusivity.
• ZNTRA does not guarantee non-infringement.

Users are responsible for reviewing generated content before use.

7. REPORTING COPYRIGHT CONCERNS

If you believe content available through the Service infringes your copyright or other intellectual property rights, you may submit a complaint through the contact methods made available on the Service.

Complaints should include sufficient information to allow ZNTRA to investigate the matter.

8. INFORMATION THAT MAY BE REQUESTED

ZNTRA may request information including:

• Identification of the copyrighted work.
• Identification of the allegedly infringing material.
• Contact information.
• Ownership information.
• Supporting documentation.
• Evidence of authorization to act on behalf of a rights holder.
• Additional information reasonably necessary to evaluate the complaint.

9. REVIEW OF COMPLAINTS

ZNTRA may review complaints and determine appropriate action based on available information.

ZNTRA may:

• Request additional information.
• Restrict access to content.
• Temporarily remove content.
• Permanently remove content.
• Suspend accounts.
• Terminate accounts.
• Take other actions deemed appropriate.

ZNTRA is not obligated to act on incomplete, inaccurate, misleading, abusive, fraudulent, or unsupported complaints.

10. COUNTER-NOTICES

Where appropriate and permitted by applicable law, ZNTRA may allow affected users to respond to copyright complaints.

ZNTRA may request information reasonably necessary to evaluate such responses.

Submission of a response does not guarantee restoration of content.

11. REPEAT INFRINGERS

ZNTRA reserves the right to identify users who repeatedly infringe intellectual property rights.

ZNTRA may:

• Restrict accounts.
• Suspend accounts.
• Remove content.
• Terminate access to the Service.

The determination of repeat infringement shall be made by ZNTRA in its reasonable discretion.

12. FALSE OR MISLEADING COMPLAINTS

Submitting false, misleading, fraudulent, abusive, or bad-faith complaints may result in:

• Rejection of the complaint.
• Restrictions on future submissions.
• Account actions.
• Other actions permitted by law.

13. CONTENT REMOVAL

ZNTRA may remove, restrict, disable access to, quarantine, archive, or otherwise take action regarding content where ZNTRA reasonably believes:

• Intellectual property rights may be infringed.
• Legal obligations require action.
• Security concerns exist.
• Operational concerns exist.
• Terms violations may have occurred.

ZNTRA may act with or without prior notice.

14. NO DUTY TO MONITOR

ZNTRA does not undertake a general obligation to monitor all content uploaded, processed, stored, generated, or transmitted through the Service.

The absence of monitoring does not limit ZNTRA's right to take action when concerns are identified.

15. DISPUTES BETWEEN USERS AND THIRD PARTIES

ZNTRA is not responsible for resolving disputes concerning:

• Ownership.
• Licensing.
• Royalties.
• Publishing rights.
• Performance rights.
• Master rights.
• Contractual rights.
• Other intellectual property matters.

Such disputes remain the responsibility of the relevant parties.

16. THIRD-PARTY RIGHTS

Users are solely responsible for ensuring that their use of the Service does not violate:

• Copyright law.
• Trademark law.
• Patent law.
• Trade secret law.
• Publicity rights.
• Privacy rights.
• Contractual obligations.
• Other legal rights.

17. RESERVATION OF RIGHTS

Nothing in this Policy limits ZNTRA's right to:

• Investigate complaints.
• Remove content.
• Restrict accounts.
• Suspend users.
• Terminate users.
• Comply with legal obligations.
• Protect the Service.

18. CHANGES TO THIS POLICY

ZNTRA may update this Copyright Policy from time to time.

Updated versions may be posted on the Service and become effective upon posting unless otherwise stated.

19. CONTACT

Copyright complaints, intellectual property concerns, ownership disputes, and related inquiries may be submitted through the contact methods made available on the Service.

Current contact address:

support@zntra.io

or any successor support address published on the Service.

20. CONTROLLING LANGUAGE

This Policy is drafted in the English language.

If any translation is provided, the English version shall control in the event of any conflict, inconsistency, or ambiguity.

END OF COPYRIGHT POLICY

ZNTRA PRIVACY POLICY

Part 1 – Introduction, Scope, Information We Collect, Account Information, User Content, and Payment Information

Last Updated: Jun 9, 2026

Welcome to ZNTRA.

This Privacy Policy explains how ZNTRA ("ZNTRA", "we", "us", or "our") collects, uses, stores, processes, shares, and protects information when you access or use our website, applications, products, services, tools, features, content, and technologies (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to information collected through:

• The ZNTRA website.
• User accounts.
• Subscription services.
• Audio analysis tools.
• AI-powered content generation tools.
• Customer support interactions.
• Marketing communications.
• Cookies and similar technologies.
• Future products, services, integrations, APIs, and features offered by ZNTRA.

This Privacy Policy does not apply to third-party websites, services, applications, or platforms that may be linked to or integrated with the Service.

2. INFORMATION WE COLLECT

Depending on how you use the Service, we may collect the following categories of information:

A. Account Information

• Name
• Username
• Email address
• Profile information
• Account settings
• Authentication information
• Subscription status
• Account identifiers

B. Usage Information

• Features used
• Pages visited
• Actions performed
• Generated outputs
• Upload activity
• Download activity
• Export activity
• Interaction history
• Session information

C. Device and Technical Information

• IP address
• Browser type
• Device type
• Operating system
• Language preferences
• Referring URLs
• Access timestamps
• Diagnostic information
• Performance information

D. Payment and Subscription Information

• Subscription status
• Billing history
• Transaction records
• Payment confirmations
• Refund records
• Chargeback records

ZNTRA does not store full payment card numbers.

Payment information is processed by third-party payment providers.

E. Communications

We may collect information you provide when:

• Contacting support.
• Submitting inquiries.
• Reporting issues.
• Sending feedback.
• Participating in surveys.
• Requesting assistance.

3. ACCOUNT INFORMATION

When you create an account, we may collect information necessary to:

• Register your account.
• Authenticate your identity.
• Provide access to the Service.
• Maintain account security.
• Manage subscriptions.
• Deliver customer support.
• Comply with legal obligations.

You are responsible for ensuring that account information remains accurate and up to date.

4. AUTHENTICATION SERVICES

ZNTRA may offer authentication through:

• Email login.
• Password-based login.
• Social login providers.
• Third-party authentication providers.

Examples may include providers such as Google and similar authentication services.

When you choose to authenticate through a third-party provider, ZNTRA may receive information permitted by that provider and authorized by you.

The information received depends on the provider and permissions granted during authentication.

5. USER CONTENT

The Service may allow users to upload, submit, generate, store, process, analyze, export, or otherwise provide content ("User Content"), including:

• Audio files.
• Music recordings.
• Prompts.
• Generated outputs.
• Metadata.
• Text.
• Titles.
• Descriptions.
• Comments.
• Creator materials.
• Other content submitted through the Service.

We process User Content solely for purposes related to:

• Providing the Service.
• Operating Service features.
• Audio analysis.
• Content generation.
• Account functionality.
• Security.
• Fraud prevention.
• System maintenance.
• Service improvement.
• Compliance with legal obligations.

6. AUDIO FILE PROCESSING

When users upload audio files to the Service, such files may be:

• Uploaded.
• Stored temporarily.
• Processed.
• Analyzed.
• Cached.
• Backed up.
• Transmitted.
• Converted.
• Exported.

These activities may be performed by ZNTRA and trusted service providers solely as necessary to operate the Service.

As of the effective date of this Privacy Policy, ZNTRA does not use uploaded user audio files to train general-purpose artificial intelligence models unless expressly disclosed otherwise in future updates.

7. GENERATED CONTENT

The Service may generate outputs using artificial intelligence systems and related technologies.

Generated outputs may be stored, processed, displayed, transmitted, and associated with your account as necessary to provide Service functionality.

Generated outputs may also be retained for account history, service functionality, troubleshooting, fraud prevention, compliance, security, and operational purposes.

8. PAYMENT INFORMATION

Payments are processed by third-party payment processors.

Examples may include providers such as Stripe and similar payment providers.

ZNTRA generally receives limited payment-related information necessary to:

• Confirm transactions.
• Manage subscriptions.
• Process refunds.
• Investigate payment disputes.
• Prevent fraud.
• Maintain billing records.

ZNTRA does not intentionally store full payment card information.

Payment providers maintain their own privacy policies and practices.

9. CUSTOMER SUPPORT AND COMMUNICATIONS

If you contact ZNTRA, we may collect information necessary to:

• Respond to inquiries.
• Resolve issues.
• Investigate reports.
• Process requests.
• Improve customer support.

Support communications may be retained for operational, legal, security, training, quality assurance, and service improvement purposes.

10. FEEDBACK AND SUGGESTIONS

If you submit feedback, feature requests, suggestions, recommendations, comments, or other communications, ZNTRA may retain such information and use it for:

• Product development.
• Service improvement.
• Research.
• Testing.
• Feature planning.
• Operational purposes.

11. INFORMATION COLLECTED AUTOMATICALLY

Certain information may be collected automatically when you access or use the Service.

This may include:

• Log data.
• Device information.
• Browser information.
• Usage information.
• Technical diagnostics.
• Security information.
• Performance metrics.

Such information helps us:

• Operate the Service.
• Improve performance.
• Detect abuse.
• Prevent fraud.
• Enhance security.
• Diagnose technical issues.

12. INFORMATION FROM THIRD PARTIES

ZNTRA may receive information from third parties, including:

• Authentication providers.
• Payment processors.
• Infrastructure providers.
• Analytics providers.
• Security providers.
• Marketing providers.

The information received may vary depending on the services used and permissions granted.

END OF PRIVACY POLICY – PART 1

ZNTRA PRIVACY POLICY

Part 2 – How We Use Information, Cookies, Analytics, Marketing Communications, and Third-Party Providers

13. HOW WE USE INFORMATION

ZNTRA may use collected information for purposes including:

• Providing the Service.
• Operating platform features.
• Managing user accounts.
• Processing subscriptions.
• Processing payments.
• Delivering customer support.
• Performing audio analysis.
• Generating content.
• Providing exports and downloads.
• Maintaining account history.
• Detecting abuse.
• Preventing fraud.
• Protecting security.
• Troubleshooting technical issues.
• Improving performance.
• Developing new features.
• Conducting research and analytics.
• Complying with legal obligations.
• Enforcing our Terms and policies.

14. SERVICE COMMUNICATIONS

ZNTRA may send communications related to:

• Account activity.
• Security alerts.
• Login notifications.
• Subscription changes.
• Payment confirmations.
• Billing notices.
• Refund requests.
• Policy updates.
• Legal notices.
• Service announcements.
• Technical issues.

These communications are considered part of operating the Service and may be sent regardless of marketing preferences.

15. MARKETING COMMUNICATIONS

ZNTRA may send marketing communications relating to:

• New features.
• Product updates.
• Promotions.
• Discounts.
• Special offers.
• Announcements.
• Educational content.
• Service improvements.

Where required by applicable law, such communications will be sent only after obtaining the necessary consent.

Users may opt out of marketing communications at any time through unsubscribe mechanisms or other methods provided by ZNTRA.

Opting out of marketing communications does not affect service-related communications.

16. COOKIES AND SIMILAR TECHNOLOGIES

ZNTRA may use cookies and similar technologies to operate, secure, improve, analyze, and support the Service.

Cookies are small data files stored on a user's device that help websites and applications function effectively.

ZNTRA may also use technologies such as:

• Local storage.
• Session storage.
• Pixels.
• Tags.
• SDKs.
• Similar tracking technologies.

17. COOKIE CATEGORIES

ZNTRA may use the following categories of cookies and technologies:

A. Necessary Cookies

These cookies are required for the operation of the Service and cannot be disabled through the cookie preference system.

Examples may include:

• Authentication cookies.
• Login session cookies.
• Security cookies.
• Fraud prevention technologies.
• Core functionality cookies.
• Account management technologies.
• Session management technologies.

Without these cookies, portions of the Service may not function properly.

B. Analytics Cookies

Analytics technologies help us understand:

• How users interact with the Service.
• Which features are used.
• Performance trends.
• Technical issues.
• User engagement.

Examples may include website analytics, usage measurement tools, performance monitoring tools, session analysis tools, and future analytics providers.

C. Marketing Cookies

Marketing technologies may be used to:

• Measure advertising effectiveness.
• Support marketing campaigns.
• Enable remarketing activities.
• Measure conversions.
• Improve promotional efforts.

Examples may include advertising technologies, conversion tracking systems, remarketing technologies, and future marketing providers.

18. COOKIE CONSENT

ZNTRA may present a cookie consent interface to users.

Users may be given options such as:

• Accept All.
• Reject Optional.
• Customize Preferences.

Necessary cookies may remain active regardless of consent because they are required for operation of the Service.

Optional categories may only be activated after obtaining the appropriate consent where required by applicable law.

19. COOKIE PREFERENCES

Users may manage cookie preferences through the cookie settings interface made available by ZNTRA.

Users may:

• Enable optional categories.
• Disable optional categories.
• Modify preferences.
• Withdraw previously granted consent.

Changes may not affect information already collected before preferences were updated.

20. CONSENT STORAGE

ZNTRA may store cookie preferences locally or through other appropriate mechanisms.

Cookie choices may remain in effect until:

• The user changes preferences.
• Stored consent information is removed.
• Legal requirements change.
• Policy changes require renewed consent.

21. ANALYTICS SERVICES

ZNTRA may use analytics, monitoring, diagnostic, measurement, optimization, and performance tools provided by ZNTRA or third parties.

Examples may include current or future services such as:

• Google Analytics.
• Microsoft Clarity.
• PostHog.
• Plausible.
• Vercel Analytics.
• Similar analytics providers.

These services may help us understand:

• Usage patterns.
• Feature adoption.
• Platform performance.
• User engagement.
• Technical issues.

The specific providers used by ZNTRA may change from time to time.

22. THIRD-PARTY SERVICE PROVIDERS

ZNTRA may share information with trusted third-party service providers that assist in operating the Service.

Examples may include:

• Payment processors.
• Authentication providers.
• Infrastructure providers.
• Cloud providers.
• Database providers.
• Analytics providers.
• Security providers.
• Customer support providers.
• Marketing providers.

Examples of providers may include:

• Stripe.
• Google.
• Supabase.
• Similar providers used by ZNTRA from time to time.

23. PURPOSES OF SHARING INFORMATION

Information may be shared with service providers for purposes including:

• Operating the Service.
• Processing payments.
• Authenticating users.
• Providing infrastructure.
• Hosting data.
• Securing systems.
• Detecting fraud.
• Performing analytics.
• Delivering communications.
• Supporting customer service.
• Complying with legal obligations.

ZNTRA does not sell personal information in exchange for money.

24. THIRD-PARTY POLICIES

Third-party providers maintain their own privacy policies, practices, and procedures.

ZNTRA does not control how third parties operate their independent services.

Users are encouraged to review the privacy policies of third-party providers when appropriate.

25. AGGREGATED AND ANONYMIZED INFORMATION

ZNTRA may create, use, analyze, publish, disclose, commercialize, and otherwise utilize aggregated, anonymized, de-identified, statistical, or non-personally identifiable information.

Such information may be used for:

• Analytics.
• Product improvement.
• Research.
• Business intelligence.
• Service optimization.
• Performance analysis.
• Marketing.
• Product development.

ZNTRA will not intentionally use such information to identify individual users.

26. FUTURE AI TRAINING PROGRAMS

As of the effective date of this Privacy Policy, ZNTRA does not use User Content to train general-purpose artificial intelligence models unless expressly disclosed otherwise.

However, ZNTRA reserves the right to introduce future programs, features, services, or options involving the use of User Content, Generated Content, feedback, interactions, or other information for training, testing, evaluating, improving, or developing artificial intelligence systems, subject to applicable law and any updated policies then in effect.

END OF PRIVACY POLICY – PART 2

ZNTRA PRIVACY POLICY

Part 3 – Data Retention, Security, International Users, User Rights, Account Deletion, and Contact Information

27. DATA RETENTION

ZNTRA retains information for as long as reasonably necessary to:

• Provide the Service.
• Maintain user accounts.
• Process subscriptions.
• Deliver requested features.
• Maintain account history.
• Resolve disputes.
• Prevent fraud.
• Protect security.
• Comply with legal obligations.
• Enforce agreements and policies.
• Support operational needs.

Retention periods may vary depending on:

• The type of information.
• Applicable legal requirements.
• Security considerations.
• Operational requirements.
• Subscription status.
• User requests.

28. USER CONTENT RETENTION

User Content, including uploaded audio files, generated outputs, account history, and related information, may be retained for periods necessary to:

• Operate the Service.
• Support account functionality.
• Maintain user history features.
• Troubleshoot issues.
• Protect security.
• Prevent abuse.
• Comply with legal obligations.

ZNTRA does not guarantee that User Content will remain available indefinitely.

Content may be deleted, archived, restricted, or become unavailable due to:

• Subscription changes.
• Downgrades.
• Expiration of retention periods.
• Account deletion.
• Security requirements.
• Operational decisions.
• Legal obligations.

29. ACCOUNT DELETION

Users may request deletion of their account through methods made available by ZNTRA.

Following an account deletion request:

• Access to the Service may be terminated.
• User Content may become inaccessible.
• Subscription benefits may end.
• Stored data may be removed.
• Certain information may be retained where necessary.

Account deletion does not automatically require immediate removal of all records.

30. INFORMATION WE MAY RETAIN AFTER ACCOUNT DELETION

ZNTRA may retain certain information following account deletion where reasonably necessary for:

• Legal compliance.
• Fraud prevention.
• Security investigations.
• Accounting obligations.
• Tax obligations.
• Payment dispute resolution.
• Chargeback investigations.
• Enforcement of agreements.
• Protection of legal rights.
• Backup and recovery processes.

Retention of such information does not imply continued public availability of user content.

31. SECURITY

ZNTRA implements reasonable administrative, technical, organizational, and security measures designed to protect information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

Security measures may include:

• Authentication systems.
• Access controls.
• Encryption technologies.
• Monitoring systems.
• Security reviews.
• Fraud prevention mechanisms.
• Infrastructure protections.

However, no system can be guaranteed to be completely secure.

32. NO ABSOLUTE SECURITY GUARANTEE

While ZNTRA strives to protect information, we cannot guarantee that unauthorized access, breaches, cyberattacks, security incidents, or other events will never occur.

Users acknowledge that transmission and storage of information involve inherent risks.

33. INCIDENT RESPONSE

If ZNTRA becomes aware of a security incident affecting personal information, ZNTRA may investigate, contain, mitigate, and respond to the incident as appropriate.

Where required by applicable law, ZNTRA may provide notifications regarding certain incidents.

34. INTERNATIONAL USERS

ZNTRA operates internationally and users may access the Service from various countries and jurisdictions.

Information may be processed, transferred, stored, accessed, or maintained in countries other than the country in which a user resides.

By using the Service, users acknowledge that information may be transferred internationally where permitted by applicable law.

35. CROSS-BORDER DATA TRANSFERS

Where applicable, ZNTRA may rely upon service providers, infrastructure providers, cloud services, payment providers, authentication providers, analytics providers, and other partners that process information across multiple jurisdictions.

ZNTRA may take reasonable steps designed to protect information during such transfers.

36. USER RIGHTS

Depending on applicable law and jurisdiction, users may have rights relating to personal information, including rights to:

• Access information.
• Correct information.
• Update information.
• Delete information.
• Restrict processing.
• Object to processing.
• Withdraw consent.
• Receive information regarding processing activities.

The availability of these rights may depend on applicable law.

37. REQUESTS RELATING TO PERSONAL INFORMATION

Users may submit requests regarding personal information through the contact methods provided by ZNTRA.

ZNTRA may request reasonable verification before processing certain requests.

ZNTRA may decline requests where permitted by law, including where compliance would:

• Violate legal obligations.
• Affect the rights of others.
• Compromise security.
• Interfere with fraud prevention.
• Be technically infeasible.
• Create disproportionate burdens.

38. WITHDRAWAL OF CONSENT

Where processing is based on consent, users may withdraw consent at any time.

Withdrawal of consent does not affect processing that occurred before consent was withdrawn.

Certain Service functionality may become unavailable if required permissions or consents are withdrawn.

39. CHILDREN'S PRIVACY

The Service is not intended for children under the age of thirteen (13).

ZNTRA does not knowingly collect personal information from children under thirteen (13) without authorization required under applicable law.

If ZNTRA becomes aware that personal information has been collected from a child in violation of applicable law, ZNTRA may take steps to delete such information.

40. BUSINESS TRANSFERS

If ZNTRA is involved in a merger, acquisition, financing transaction, restructuring, asset sale, business transfer, bankruptcy proceeding, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

41. LEGAL DISCLOSURES

ZNTRA may disclose information where reasonably necessary to:

• Comply with legal obligations.
• Respond to lawful requests.
• Protect rights and property.
• Prevent fraud.
• Investigate violations.
• Protect users.
• Protect the Service.
• Protect public safety.

42. CHANGES TO THIS PRIVACY POLICY

ZNTRA may update this Privacy Policy from time to time.

Updated versions may be posted on the Service and become effective upon posting unless otherwise stated.

Where required by applicable law, ZNTRA may provide notice of material changes.

43. RENEWED CONSENT

Where required by law, regulation, policy changes, operational requirements, or changes in data processing practices, ZNTRA may request renewed consent from users.

Users may be required to review updated notices, cookie preferences, or consent mechanisms before continuing certain activities.

44. CONTACT INFORMATION

Questions, requests, privacy inquiries, data requests, copyright complaints, legal communications, and other inquiries may be submitted through the contact methods made available on the Service.

Current contact address:

support@zntra.io

or any successor support address published on the Service.

45. CONTROLLING LANGUAGE

This Privacy Policy is drafted in the English language.

If any translation is provided, the English version shall control in the event of any conflict, inconsistency, or ambiguity.

END OF PRIVACY POLICY

ZNTRA REFUND & SUBSCRIPTION POLICY

Last Updated: Jun 9, 2026

This Refund & Subscription Policy forms part of the ZNTRA Terms of Service and applies to all subscriptions, purchases, plans, features, credits, services, and paid offerings provided by ZNTRA.

By purchasing, subscribing to, renewing, upgrading, downgrading, or otherwise using a paid ZNTRA service, you agree to this Policy.

1. PURPOSE OF THIS POLICY

This Policy explains:

• Subscription billing practices.
• Renewals.
• Upgrades.
• Downgrades.
• Refund eligibility.
• The 30-Day Satisfaction Guarantee.
• Promotional pricing rules.
• Grace periods.
• Data cleanup procedures.
• Failed payments.
• Chargebacks.
• Related billing matters.

2. SUBSCRIPTION PLANS

ZNTRA may offer:

• Free plans.
• Paid plans.
• Creator plans.
• Pro plans.
• Promotional plans.
• Beta plans.
• Limited-time plans.
• Future subscription tiers.

Features, limits, pricing, quotas, benefits, and availability may change from time to time.

ZNTRA reserves the right to modify, suspend, discontinue, replace, restrict, or introduce subscription plans at any time.

3. AUTOMATIC RENEWALS

Unless otherwise stated, paid subscriptions automatically renew at the end of each billing cycle.

By purchasing a subscription, you authorize recurring charges using your selected payment method until cancellation.

You may cancel future renewals through the methods made available by ZNTRA.

Cancellation prevents future billing but does not automatically entitle a user to a refund.

4. UPGRADES

Users may upgrade their subscription plan at any time where such functionality is offered.

Upgrades may:

• Take effect immediately.
• Take effect at the next billing cycle.
• Result in adjusted charges.
• Result in prorated charges.

The specific handling of upgrades may vary based on operational requirements.

5. DOWNGRADES

Users may request downgrades to lower-tier subscription plans.

Unless expressly stated otherwise by ZNTRA:

• Downgrades do not take effect immediately.
• The current subscription remains active until the end of the current billing period.
• The account may transition to the lower-tier plan at the end of the active billing period.

6. SCHEDULED DOWNGRADES

ZNTRA may utilize scheduled downgrade systems.

Where applicable:

• Current subscription benefits remain available until the billing period ends.
• Downgrades become effective after expiration of the active subscription term.
• Users may be notified before changes take effect.

ZNTRA reserves the right to determine the operational implementation of downgrade systems.

7. GRACE PERIODS

Following expiration, cancellation, or downgrade of a subscription, ZNTRA may provide a grace period before certain content, history, uploads, exports, stored items, or account data become subject to removal.

Grace periods:

• Are provided at ZNTRA's discretion.
• May vary by plan.
• May vary by feature.
• May vary by account status.
• May vary over time.

The existence of a grace period does not guarantee indefinite retention of any content.

8. DATA CLEANUP AFTER DOWNGRADES

If an account exceeds the limits of its new subscription plan after downgrade, expiration, cancellation, or plan changes, ZNTRA may:

• Restrict access to content.
• Archive content.
• Remove excess content.
• Delete excess content.
• Disable access to certain features.
• Limit storage availability.

Where feasible, ZNTRA may provide notices, warnings, or opportunities to manage content before cleanup occurs.

9. FAILED PAYMENTS

If a payment cannot be successfully processed, ZNTRA may:

• Retry the payment.
• Suspend premium features.
• Restrict access.
• Downgrade the account.
• Cancel the subscription.
• Terminate paid access.

ZNTRA is not responsible for losses resulting from payment failures, banking issues, expired payment methods, processor interruptions, or similar events.

10. PROMOTIONAL PRICING

ZNTRA may offer:

• Promotional pricing.
• Launch pricing.
• Discounts.
• Coupons.
• Beta pricing.
• Limited-time offers.
• Special incentives.

Unless expressly stated otherwise:

• Promotional pricing is temporary.
• Promotional pricing may expire.
• Promotional pricing does not create a permanent entitlement.
• Promotional pricing does not guarantee future pricing.
• Renewal pricing may differ from promotional pricing.

11. FUTURE PRICING

Nothing in a promotional offer, discount, coupon, beta program, or limited-time offer creates a right to receive the same pricing in future billing cycles.

ZNTRA reserves the right to modify pricing structures at any time.

12. 30-DAY SATISFACTION GUARANTEE

At ZNTRA, we want users to feel comfortable trying the Service.

For eligible first-time subscription purchases, ZNTRA offers a 30-Day Satisfaction Guarantee.

If you are not satisfied with your subscription, you may submit a refund request within thirty (30) days of the original purchase date.

Each refund request is reviewed individually.

13. REFUND REVIEW FACTORS

When evaluating a refund request, ZNTRA may consider factors including, but not limited to:

• The extent of Service usage.
• Generated outputs.
• Content generation activity.
• Uploaded files.
• Audio analyses performed.
• Exports generated.
• Exports downloaded.
• Storage usage.
• Processing activity.
• Subscription benefits consumed.
• Account history.
• Prior refund history.
• Suspected abuse.
• Suspected fraud.
• Suspected misuse.
• Attempts to circumvent Service limitations.

No single factor is necessarily determinative.

14. REFUND OUTCOMES

Subject to applicable law, ZNTRA may issue:

• A full refund.
• A partial refund.
• A pro-rated refund.
• Service credit.
• No refund.

Refund decisions are made in accordance with this Policy, the Terms of Service, applicable law, and the circumstances of each request.

15. FIRST PURCHASE REQUIREMENT

Unless expressly stated otherwise by ZNTRA, the 30-Day Satisfaction Guarantee applies only to the first purchase of a subscription plan.

The Guarantee does not automatically apply to:

• Subscription renewals.
• Re-subscriptions after cancellation.
• Account reinstatements.
• Promotional reactivations.
• Future purchases after a prior refund.
• Repeat refund requests.
• Other situations determined by ZNTRA to fall outside the purpose of the Guarantee.

16. UPGRADES AND DOWNGRADES

The 30-Day Satisfaction Guarantee does not automatically apply to:

• Upgrades between plans.
• Downgrades between plans.
• Mid-cycle plan changes.

ZNTRA may review such situations individually where appropriate.

17. PROMOTIONAL PURCHASE REFUNDS

Where a subscription was purchased using:

• Launch pricing.
• Promotional pricing.
• Discounts.
• Coupons.
• Beta pricing.
• Reduced-price offers.
• Special incentives.

Any refund shall be calculated solely based on the amount actually paid by the user.

Refunds shall not be based upon:

• Standard pricing.
• Retail pricing.
• Future pricing.
• Undiscounted pricing.
• Hypothetical pricing.

18. NON-REFUNDABLE CIRCUMSTANCES

To the maximum extent permitted by law, refunds may be denied where:

• Fraud is suspected.
• Abuse is suspected.
• Chargeback abuse occurs.
• Terms violations occur.
• Significant Service usage has occurred.
• Multiple refund requests are made in bad faith.
• Subscription benefits have been substantially consumed.

Nothing in this section limits rights that cannot legally be excluded.

19. REFUND PROCESSING

Approved refunds may be processed using the original payment method or another method selected by ZNTRA where appropriate.

Refund processing times may vary depending on:

• Payment provider.
• Banking systems.
• Geographic location.
• Operational considerations.

ZNTRA is not responsible for delays caused by third-party payment providers.

20. CHARGEBACKS

If a chargeback, payment dispute, reversal, unauthorized transaction claim, or similar action is initiated, ZNTRA reserves the right to:

• Suspend the account.
• Restrict access.
• Disable premium features.
• Revoke benefits.
• Terminate subscriptions.
• Block future purchases.
• Restrict future account creation.
• Pursue remedies available under applicable law.

21. CHARGEBACK ABUSE

Users may not abuse, manipulate, exploit, or attempt to circumvent refund programs, promotional offers, billing systems, chargeback procedures, satisfaction guarantees, or subscription policies.

Chargeback abuse may result in:

• Permanent account restrictions.
• Termination.
• Loss of eligibility for future refunds.
• Additional enforcement measures.

22. SERVICE CREDITS

In some circumstances, ZNTRA may offer service credits instead of monetary refunds.

Service credits:

• Have no cash value unless required by law.
• May be subject to expiration.
• May be subject to additional terms.

23. CHANGES TO THIS POLICY

ZNTRA reserves the right to modify this Refund & Subscription Policy at any time.

Updated versions may be posted on the Service and become effective upon posting unless otherwise stated.

24. CONTACT

Questions regarding refunds, subscriptions, billing, chargebacks, or this Policy may be submitted through the contact methods made available on the Service.

Current contact address:

support@zntra.io

or any successor support address published on the Service.

END OF REFUND & SUBSCRIPTION POLICY